Testimonial #104: No help from extended warranty

I am SO DONE with Best Buy!!! My name is Crystal and here's my story:

A few months ago, my mother and I woke up (early) to the sound of water. We thought it was somebody's sprinklers outside and thought nothing of it. Later that morning, the sound was still there, and even louder in the kitchen. We searched the entire house, and after we went outside and didn't hear it, we determined that it must be coming from the fridge. Sure enough, we turned on the light and there was a monstrous pool of water behind the fridge spreading steadily over the entire kitchen floor. Had we not turned on the light to see the water, I'm sure we would have fallen. After we moved the fridge we saw that the water line had busted and was spraying water all over the curtains which were drenched. We called Best Buy so they could send out one of their people. He changed the tube and that was that. Or so we thought. Not even a month later the water starts leaking again. They send a different guy who tells me that the first moron shoved the tube into a connection that was too small, so it busted. And these guys are supposed to be geeks?? More like brain-dead, inadequately trained, knock-off wanna-be dorks who are really gargantuan idiots in disguise. So supposedly this mindless drone patches up the tube with the right connection, and all is right in the world. WRONG!!!!!! Just this morning we woke up to yet another puddle in the kitchen and we're just about ready to start breathing fire. So we call these jerks at 5 in the morning so they could get on it. So the EXACT SAME GUY CAME BACK from the last incident. (On a side note, what really pissed me off about this guy is the fact that he's sitting here trying to make stupid, boring conversation when I'm CLEARLY not in the talking mood. Don't you have a job to do??? Preferably RIGHT this time??) He checks on the line and then has the absolute AUDACITY to tell me that the problem is our water pressure. WHAT THE $&%#??????? He flips on the sink faucet as though that's supposed to prove beyond a shadow of a doubt that the pressure is too high. Not only that, but he tells me that WE NOT THEM have to get a plumber out here to lower the pressure. There are several things wrong with this: First, We've had all our appliances (purchased from Best Buy all at the same time) working beautifully for four years. Including the fridge. And this is the third time is less than six months that your idiot people have screwed up the work!! And now you expect me to believe that the damn water is busting the water line??? That makes no sense!!! Your stuff is "supposed" to be designed for top-quality, or so you say, and your stupid tubes can't take some simple pressure? Second: NOBODY including this dude, told us that the line busting had ANYTHING to do with pressure. If that was truly the case, why in the HELL didn't you tell us about that the first time the tube was replaced? Because Best Buy doesn't know jack sh*# about fixing appliances! Third: We have no extra money to be spending on plumbers and we shouldn't HAVE to!! What's the good of wasting money for an extended warranty if they refuse to help us?? So this dude flat out refused to replace the water line because he's insisting on the pressure being the problem. So I handed him the phone so my mother could tear him a new one. She told him to have Best Buy call us because this is moronically stupid for them to be wasting our time like this. So we talk to Best Buy later only to find out that they are STILL not gonna help us, and to contact the manufacturer. WHAT???? But its YOUR freakin warranty!! So the manufacturer wasn't any help at all and now we are stuck with a fridge with a a busted water line. No water, no ice. And Best Buy is just counting down the days until our warranty is truly up and they can wash their hands of us. Maybe Best Buy is a secret government ploy to not only suck up our money, but to thoroughly screw us over and make us wish them nothing if not a slow, torturous, excruciating, exquisitely painful death. They better hope they don't have to ask for a bailout.....I'd have a well-chosen answer for them......

Crystal Howard


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