Testimonial #11: Robert

Hi,

On November 2, 2002, I bought a Memorex CDRW that was advertised by Best Buy as $79.99 which carried a $20 mail in rebate from Memorex and a $10 rebate from Best Buy. According to the two rebate certificates, I had to mail the original receipt and UPC bar code to Memorex and a copy of the receipt and UPC bar code to Best Buy which I did within the time limit stated on the rebate certificates.

Memorex honored their rebate but on January 14, I received a letter from Best Buy advising that they would not honor their rebate because I did not include a "copy of the official receipt". Well the copy of the receipt that they received was a copy of the cash register receipt that was presented to me at the time of the sale. It was the same cash register receipt that Memorex used to determine that I was due a rebate. I can't imagine what would be more "official" than that. Even worse, this letter which was dated December 14, but not delivered until January 14, indicated that I only had two days to get a copy of the "offical" receipt to them - January 16.

Include me in the group of customers that will NEVER shop at Best Buy again. I have already prepared a suit to be filed in the Maryland District Court seeking a full refund as a result of Best Buy's breach of contract. My decision to buy that particular drive was based on their written representation that their would be $30 of mail in rebates in connection with the purchase. Since the have failed to fulfil their part of the bargain, they have breached their con- tract. By the time the case is heard in court, DVD-RW's will have dropped in price and I will use the money that I get back from Best Buy in court to buy the DVD-RW instead - from Circuit City.

Curiously, when I checked Best Buy's registered agent for service of process in Maryland, I found that Best Buy had many certificates of incorporation in Maryland but most of them had been forfeited. Typically a corporation forfeits its certificate of incorporation for screwing over the state. I guess Best Buy doesn't care who it screws.

In any case, I found the correct registered agent for service of process and the suit will be filed this week - hopefully tomorrow. Discovery motions and interrogatories will follow as soon as Best Buy's registered agent is served with process. I'll keep the group informed as to the progress of the lawsuit.

Bob

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