Testimonial #18: Luke writes us a book about BB Practices

First of all I would like to say if you're ever in Traverse City Michigan you give me an Email and you can stay at my house. I've worked at best buy now for close to 10 months and I'm proud to say I hate it. I would LOVE to say that every single one of your testimonials goes on in our store every day, every one. I'd like to start out my Outline of why best buy sucks with what my requirements are so you all can at least take maybe a little pity on the sales people who are just there for the pay. I'm required to say that I am not on commission 3 times in any given sale. I am required to sell the psp (Service plan) on a product, failure is not an option here friends If I do not sell this plan I get my ass chewed followed by a

Boss: "What rejections did you run into?" which I always answer with

Me: "They Don't want it" or "They Can't afford it" their response

Boss: "Did you tell them about the Best buy card so they can spend more money in our store?"

Me: "yes they didn't have 17 forms of I.D. and 5 Major Credit cards issued by 3 or more different banks not all of which are in the same state to be qualified"

Boss: "Did you offer them a cheaper modal?"

Me: "Yes, but they wanted this one"

Boss: "Did you use the Creation station to try to make theme computer?"

Me: "they wanted this one...."

Boss: "Did you?"

Me: "...No.."

Boss: "Come to the SDR with me real quick we’re going to train you on this"

Note: let me make this clear. Training is not the normal Definition of training at Best Buy. At best buy Training means yell at you and show you how good Everyone else is so that by some strange method not related to human brain patterns you pick up on what they are talking about and automatically become better at something you don't want to do and refuse to do.

So this happens every sale and I can honestly say everyone in my store is brainwashed except the 2 friends I told to come work there so I could have some sort of Company. Everyone in that store except my two friends also hate me for one I know the managers are trying to get me fired, and I am trying to get fired so I have an excuse to leave. Heres an Example.

I'm doing my normal day-to-day shit that they tell me to do as slow as I possibly can so they lose more money and a Manager of a completely different department that I barely know comes to me and says. "Hey can you come with me for a sec we need to talk" so knowing me, which I recommend you all do, I’m always happy to talk to a person regardless of what it is and get very excited when someone who is very ignorant try’s to rip on me, which I knew he was going to try to do. So we get into the Loss Preventions office, which is a 4ft by 4ft room, and he says we have an HR (Human Relations) Problem. I say "really? Go ahead I bet it’s not me". So he reads his little report and says in a wonderfully filled snide voice Boss: "Says here you told anther employee he was fat and that you hate him" Me: "nope not me"

Boss " Well I really don't care what you say he said you did this"

Me: "Who was it?"

(Heres Where they made their big mistake that gave me a big smile)

Boss: "It was (Person A)"

Well at this point like I said above my very grew about 2 inches wide from the smile on my face because he just said the name of one of my best friends, who by the way was not fat but just stocky and intact I wouldn't even consider fat even if he wasn't my friend. So I say to him trying to be very friendly and nice because I know he’s about to get screwed.

Me: "Can I ask him in front of you if I said this?"

Boss: "Is he working today?"

Me: "Why..My god as a matter of fact he is."

Boss: "I think he’s on lunch"

Me: "then why did you ask me if he was working? And besides I'm sure he'll be glad to talk to me on his break"

So we take a trek back to the break room...oh I’m sorry he wasn't even on lunch the manager just tried some sorry half assed attempt to make me give up. So we go find him on the floor where we greeted each other in such an unprofessional manner that the manager immediately knew what I just tricked him into doing.

Me: "Hey what’s up?"

Friend: "Nothing what do you guys need?"

Me: "Have I ever called you fat?"

Friend: "No why?"

Me: "I dunno he (referring to Boss) says I called you fat and you cried about it or something"

Friend: "Nope."

At this point no words were said we just dissipated and I state this is by far one of the best encounters of my life.

Now you may be saying to yourselves...but...if you hate it so much why don't you quit? Ah I am glad you asked well the generic and pathetic answer would be "because I get paid well" oooo big fucking deal I'd get paid half of what I get now if it was a happy job. No I have a far greater plan. If I work there...I have access to their Passwords....their paperwork....their Cd's with data on it....their computers....their product...their discount to use for EVERYONE I know....Their Customers to refer to my friends businesses....but best of all I can cause so much lost money in inefficient work that you would laugh. I can seriously make them lose money from my department and make our "Numbers" which was in anther portion of your site, by the way you hit the nail on the head with that article, go Negative ask any employee if they can say they saw a day were their numbers were negative. I've sold a printer and Forged a manager signature on a CTO so the customer only pays 20$ for it and I stuff the envelop that goes with it with every small box of product I can fit in it. I use my discount for not only my friends...but my friends friends...I go to local small businesses that need things from them and buy them for them with nothing on the side for me I've never blatantly stole from them but...may I say sometimes I go blind to certain things while I have to watch the Security desk. I demoralize the employees with fake stories I consistently steal my supervisors clipboard with all his "important stuff on it" so he has to go back and "work" on it for anther 4 hours while I can control the floor solo and ruin our numbers more. My current Project is to go to Circuit City and ask them if there’s anything they need information wise from Best buy and to steal it and give it them. Anyways if any employees wants to learn methods to destroy theirs stores profit margin let me know or tell me if you get any good ideas (just email the owners of this site and have them email me because I can't give out any more information without it pinpointing me and I know they check this site because an old Manager who got fired told me they do). Anyways we got a new Supervisor recently and he’s on to me big time. So this guy seriously edits the schedule so that his shift works overtop of mine every damn day so he can follow me around. So today I'm about to get off and our Service numbers sitting pretty at a 4% (normal is a 10%) and revenue is at a record low for me at 3,500 (Normally anywhere between 25 to 60 grand in computers). When the MOD(manager on duty) the SFL (sales floor leader) and my supervisors come rolling up to me. Of course all I can say in my head is "Shit" because you never see all three of those people together unless they’re firing someone. So they pull me back to the SDR (sales Development room) and basically lay this on me.

Bosses: "Ok we're writing you up for a final warning on attendance." I just give them a nice smile and blank stare.

Bosses: "This is for Sunday when..."

Me: "Was I late Sunday?"

Bosses: "Yes in the morn..."

Me: " I didn't work Sunday and I can prove it because I was in a performance of Les Miserable...Performing"

Bosses: "So here’s your two choices you can sign here and show up to work everyday from now till 90 days and nothing will happen or you can sign this one and you can leave on good terms"

WHY I didn't leave today is mystery to me but something inside my head went "no don't do it and I listened.

Me: "so...(playing as stupid as I can because I know they want to leave) what’s this one do again?

Bosses: blah blah blah blahb lahjb balhbalbhjalbhalb (Honestly at this point I was seriously more interested in my finger nails that were pink and white from art class the day before)

Me: "mmm and umm can I get like all of the week two weeks from now off if I request it today with all of you here?"

Bosses: "well yes of course you can as long as its two weeks in advance"

Me: "So like...do you guys want me to quit?"

Bosses: " lehldfsdklfhskldfhskdjhsdkjfhsdjkfhsjddjdjdjd" (to tell you the truth I honestly felt like throwing up to this answer and its been permanently block from all existing memory except for the fact that I remember wanting to throw up in their faces and leave)

So whatever I'm sure I am a goner soon so if you guys want me to get anything for you let me know.

Ok for my last portion...employee treatment.

Ok Just one thing here it sucks.

They tell you when you start work there we don't work on commission and our only goal is to be friendly and talk we don't care if we sell things Blah to the balh to the blah to the shut the fuck up please and listen to out beautiful propaganda machine brainwashing you blah blah. And they give you’ll these neat facts about how they have the lowest turn over rate in the retail business (if they honestly do...then other places must have employees for like 4 days before hey fire them because I see a new employee here almost every day I work and I don't see more then 10% of them after that) and always things like how cool you will be helping people leave the store with "All the things they will need to enjoy their new product" aka with all the junk you sell them that they don't need. Then they let you do all sorts of fun activities that waste a perfectly good Saturday afternoon like:

1. GO FIND OUT YOUR NEW SUPERVISORS HIGH SCHOOL HE WENT TO WOWEEWOWOWOWO!!!!!11!!

2. Go find the CD's WOW!!!

3. Find the Drinking fountain!!!!

Ya it sucks and it something that takes you 5 hours because they think its to hard just to tell you where everything is and instead make you wander around a 3 million Cubic foot building finding them. As for the end of the meetings.... I am going to record one and send it to you....I swear you'll either die from the complete stupidity of it or Just laugh so hard that people could be so stupid or pumped up about making Money For someone else it really is amazing (Best buys Brainwashing and propaganda techniques are only rivaled by those of nazi Germany during WW2. For those of you who don't know the closing meeting is where they get to say "HEY WE MADE REVENUE FOR THE DAY AND MADE MONEY COME EVERBNBODY CLAP AND CHEER AND BE HAPPY BECAUSE WE RIPPED PEOPLE OFF AND SCREWED THEM!!!!!" or the ones I like

"Ok..Team...we didn't hit revenue...but...hey there’s always tomorrow and we did a darn good job and you all need to work just a little harder" Regardless of the fact that 3 people came into the store today and god forbid we couldn't sell 110,000 dollars worth of stuff between the 3 of them. Oh and our manager thinks he’s best buddies with Bruce Willis because he came into the store and bought a camera (by the way I told Bruce NOT to buy the service plan and he didn't I was so happy!! go Bruce! Armageddon rocks now because you did that!) But anyways that poor guy must have headaches from all the retarded people swarming him I feel so bad for him I mean me and my friend sat next to him in movie theatre and never said a word to him except hey how ya doing when we sat down because we respect the guy and understand he need privacy so please don't be one of those people who are retarded thanks in advance.

I won't go on because it’s getting late and I could go on forever but there is plenty more including but not limited to

More lies! Hypocrisy! How to screw not only customers but how to not have to pay your employees for working!

Not caring if you employee has pneumonia and still make them leave the hospital and come to work or if they just got into serious accident and have a head wound and make them come into to a truck and life really heavy boxes while they try to maintain balance because they have a moderate concussion! (What they did to me when I was in those two conditions Ill never fucking forget and if you guys ever file a lawsuit I’d be please to dig trough doctor records to show that.)

And of course how to let a 19 kid run a department full of grown men who know allot more then he does, (no including me I am only 18 but hey why not)

One last thing...the only reason they haven't fired me from my lack of performing so far is because every customer walks away from me with the happiest expression on their face and compliments my manger on how cool I was as they walk out with nothing or like a computer With nothing attached hahah! This happens because I am not so damn worried about selling things and we have one hell of a time in that store me and my costumers do. So give me a shout back or something if this gets posted I'm just going to give me email address because I really don't care if they fire me now that I think about it I've let way to much information go and if they ever read this they'll know I am so email me at XXX.

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