Testimonial #22: BB Employee showing signs of guilt

Hey- I am glad that you realize that mag is part of Best Buy a lot of people don't know that. couple of points I just wanted to touch on. 1) we are non commission managers and sups bonus off of margin and budget which does lead to pushing sales. 2) even Circuit City has gone non commission and there customer loyalty will soon go down the shitter just wait. 3) each service plan is different i.e. cell phones, televisions, DVD and vhs players, computers, car audio, and home audio. The service plan for cell phones and what it covers changed probably about a year ago. That is when they decided not to cover the screen which in itself has caused a lot of problems and as a employee I apologize for that. I read all the testimonials and each there own have a valid point. But as a company we have policies to follow not always in the best interest of the consumer but I nor any other employee can change that. For that I am sorry. We are taught to give the customer everything they are gonna need to successfully use there new product to the best of its ability when they leave the store. So if they give you ink, cables, batteries, service plans, replacement plans, ect. it is so you don't have to make unnecessary trips to the store. On behalf of the employees who really do care about the customers they encounter every day I am sorry that you all have had the experiences you have had. But I make it a goal daily to make each customer I deal with happy. Thank you for listening and please accept my apology.

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