Testimonial #71: Order by October, you won't get it in time for Christmas. Sorry kids.
Hello,
First I ordered a memory stick in April of this year, I finally recieved it after numerous backorders in JULY! I ordered a hard drive in July and finally recieved it after backorder in Sept!
Since I had ordered from them before and they had completed my order on time, I ordered again from them in OCT. This time I ordered a Gamecube game..
I recieved a e-mail saying the order had been backordered on Oct22, I recieved another e-mail saying the order was backorder on Nov22. While christmas shopping this year, I visited bestbuy's website. I checked my account, my order from Oct had been cancelled with no notification. I e-mailed them and they said that the order was cancelled because the product was no longer available.. @$%$$ I ordered the game for the kids for christmas!! When I bought it they were having a sale on the game for $10.49, The game was in stock when I placed my order, now the same game sales on Amazon for $63 and I can't afford it..
My Resonse:
I suggest that your company find a way to compensate for this order being cancelled. Your company sent e-mails twice saying this order was backordered, I never cancelled it. The product in question can be found here.. http://www.amazon.com/exec/obidos/t...es&n=507846 I believe your company could make amends for the bad treatment of a customer by offering the same price on another comparable product such as:
The Haunted Mansion: Nintendo GameCube
Since I was counting on recieveing the order I made back in OCTOBER for my children before Christmas.. This was BESTBUYS mistake, not mine, I have been assured since OCT that the order was going to be shipped.
Bestbuys response:
As we had stipulated in the last email, your order had cancelled due to the item "no longer available" on our site.
My reply for the second time..
Thank you for contacting Best Buy about your recent order. I'm Adriane with
Customer Care.
As we had stipulated in the last email, your order had cancelled due to the
item "no longer available" on our site. We are unable to get this product at this time, and have no idea when this item will be back on the web site. We ask that you check back for availability on this product.
We look forward to your next visit to one of our stores or to www.BestBuy.com.
My response!
This ex-BestBuy customer even sent some artwork:
63015
Thank you for contacting Best Buy about your recent order. I'm Adriane with Customer Care.
I suggest that your company find a way to compensate for this order being cancelled. Your company sent e-mails twice saying this order was backordered, I never cancelled it. The product in question can be found here.. http://www.amazon.com/exec/obidos/t...es&n=507846 I believe your company could make amends for the bad treatment of a customer by offering the same price on another comparable product.
I am going to contact them by phone after christmas.. I've given them plenty of opportunity to appease me. I am writing a letter to the editor of my local newspaper on my experience, I am filing a complaint with http://www.bbbonline.org,
I am asking for anyone else who has had similar experiences with this company to e-mail me about organizing a class action lawsuit against the company. I will also post brochures regarding others and my experience with the company. I am also going to have a T-shirt made up saying "BESTBUY %^%$^" and wear the thing to their store when I go down to Charleston for my son's next cancer treatment..
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