Testimonial #72: Get's screwed, then returns the favor (must read!).

Gentlemen,

After reading some of the testimonials I suppose my experience could have been worse.

I went to Best Buy (obviously without the benefit of seeing the website first) for my first purchase from their "business". (I've known loan sharks that are more customer friendly). I purchased a tv (with the commonly aforementioned protological hassle). When I got home and opened the box I found that the thing was trashed. OK, not a problem, shit happens. Upon returning to return the item (stood in line for an hour here)I was informed that I needed a service plan. I pointed out that a mere 24 hours had passed and a return should not be a problem. I was then informed that I would have to have the tv repaired by them and I could get it when the repair was done. I informed them this was unacceptable and a conversation with the manager insued. The manager told me that I would have to have brought the tv back the same day to return it with no questions asked, "How do I know you're not responsible for the damage?" he quipped. Understand, this is after an hour and a half to two hours of being brow beaten by low level morons and other various ignorami that did nothing but piss me off with attitude and smugness. My response at that point was to point out the irreparable damage that would be done to his rectum, what with a tv shoved up there and all. Then it dawns on me, an epiphone, I'll buy the exact same tv from their store. At this thought the manager was delighted, customer service, maids fanning me down, naked women dancing all around. (My girlfriend thought I had popped a blood vessel in my brain and been damaged severely). He found the exact model and I paid for it and off we went. The whole way home I hear blah blah blah, why did you do that? I arrived home, took out a perfectly good tv and promptly placed the FUBAR job right back in that box and informed my girlfriend that those cocksuckers were taking this piece of shit back (24 hr. policy and all). The look on the manager's face was priceless, as I did according to the policy and returned my tv for a full refund. In the getting fucked over industry, I call that one, "Giving it to the bastards without the benefit of lube". Keep on trucking with the website boys, and feel free to share that one with whomever you like. I do suspect however, that particular store policy changes from place to place as do many of their policies. Happy Hunting.

The fat kid in DC


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