Testimonial #88: Ask three time or else...

I, unfortanetly, am a best buy employee. I have some inside information about what each cashier is expected to do. It is there job to ask every customer that comes through to put their purchase on a best buy credit card and if they will be buying and using best buy gift cards. if they bring up a product that has a product replacement plan, which is part of the cashiers "numbers". They are to continue pressuring the customer untill the customer has refused three times. THats right, a customer must say no three times before managment is satisfied with the job that the cashier is doing. For some news on those PRP's. They do not cv\over a product for two years. If the product is still under the manufactures warrenty then the product may be exchanged for a new product but once that has passed the item must be mailed to the manufacture and then best buy will send you the voucher in the mail. THis may be done only once, even if its within the first six months. All this is on the broucher given to the customer when the product is bought, but the cashier is not supposed to say all of that. THen comes the most annoying part of the sale. Each customer is offered eight "rish free" issues of Entertainment weekly or sports illustrated. This is eight issues and then if you don't cancel before the eigth issue you are locked into a lifetime of automatic renewel. THe cashiers are not supposed to tell you this unless you ask about it. If all of this is not done to a satisfactory level, an employee is threatened with loosing their job.


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