See also: Archives, Hate Mail

Recent emails from pissed off customers

• Dick Squad
• No help from extended warranty
• Sad Employee
• No TV for you
• No laptop for you
• Evil Unions, stay away!
• Serious rant
• More warranty issue
• Entering the reward zone
• Geek Squad Asshats
• We un-sell you that washer/dryer


From Ex or current employees (inside info!)

• A look at the inner workings.
• Portland employee goes on a rant.
• Seriously good info on the Best Buy credit card.
• Employee gets ratted out by peers.
• This ex-employee is seriously pissed!
• Buy this PSP...and a magazine subscription too!


Archives, but just as great

From pissed off customers:

• Bill (site co-founder) and the $500 cell phone fiasco.
• Brian (site co-founder) and the not-for-sale computer.
• No interest loan, except that $890.
• Here, buy this used camera
• 20% Restocking fee on gift camera
• Empty i-pod containers all around
• Geek Squad is a shit hole to work for
• The old DVD switcharoo
• Best Buy screws you and your grandma!
• Best Buy sales managers suck!
• The first "hate mail" person turns 180°.
• Best Buy sucks; forces most employees to as well.
• Loss Prevention goes out the door.
• Current employee keeps it real.
• Short and sweet - $400 down the toilet.
• No bonuses for you!
• You'll have no rebate and like it!
• Best Buy laptops burn up in a few years.
• Prebook this game which came out last week.
• Off-site employee drama costs poor guy his job.
• "I wish they'd disappear."
• Steve in cell phone hell.
• The "warranty covers everything" trick.
• Brad and the shady satellite.
• Jayson almost buys into the extras.
• Couple can't seem to take home their purchase
• Bob finds out what you get with the PSP
• Thomas believes the sales rep.
• Robert and the vanishing rebate.
• C.J. talks to a Customer Service Professional.
• Richard gets the run-around
• Matt (Friend of the site) shares his views
• Sit down, this one is a book
• The garbage computer fiasco
• Ryan's Unanswered Letter to "Customer Care" #1
• Ryan's Unanswered Letter to "Customer Care" #2
• Lying sales people (as usual)
• Now we have it the product, now we don't.
• 15% Restocking fee - boo!
• BB customer service: "good, just get out of here!"
• Uh, yeah, we'll fix your laptop
• Another great deal you can't buy
• Many bad experiences
• Crappy computer, crappier PSP
• 10% off...sort of...
• It's not REALLY upgradable...
• Playstation 2 HELL
• Sure, this software will work...
• Canada represents
• Day by day breakdown of events!
• PC Games...and buy a Dell!!
• Don't buy open items. (Especially video cards)
• Sure, you can bring that back... (ha!)
• "That doesn't mean anything, it's fine."
• "Your sister will get no DVD and like it!"
• Used camera sold as new...that's cool, right?!?
• Order in October, don't get it by Christmas.
• Get's screwed, then returns the favor (must read!).
• Best Buy got the money and he got the shaft
• Hope it breaks in the first 14 days!
• Allow us to NOT fix your iPod for three weeks.
• PSP covers EVERYTHING...except that.
• "We sold you last year's subwoofer - it's cool."

From Ex or current employees:

• Ask three times or else...
• Canadian employee gets the shaft.
• Anthony, the canadian employee.
• Anonomous employee with stories
• The wolf, and more tales from the inside
• Fun canadian stories (SEX!!)
• Playing "piss off the customer"
• Best Buy employee showing signs of guilt
• Another insider's story
• Insider tips on screwing Best Buy
• An ex-employee's crazed ramblings
• More insider "Numbers" info
• Tech support sucks
• Not hate mail - "you should read"
• The whole BestBuy story
• Management: help the male first!!
• How you can REALLY screw BB
• BestBuy "softening" up?
• Work hell - a poem
• Sold 'em, won't buy 'em
• Both right, both wrong
• Canadian keeps it real
• Tips on shopping at BB
• Jay from NY gives props
• "It's fun if you like to screw with people"
• How to get "free shit"
• They make us do "stupid shit"
• "Here's the drill down"
• Employee gives his sympathies
• Moving to Fry's!!
• You need the PSP for the TV to work!
• Treat customers bad, employees worse.
• Former employee tells a few "crapped on" stories.

Hate Mail
Just as entertaining as the testimonials, despite
the obvious drop in IQ!